ISO 9001:2015
QMS Processes Video


QMS Processes





ISO 9001:2015 QMS Processes
Warren explains the ISO 9001:2015 requirements for QMS processes. This video also explains practical applications of SIPOC and Turtle Diagrams to ensure process conformity.



Posted: 2016-03-10
Format: Mp4
Duration: 07:24
Tags: Process, ISO 9001 Business Processes, SIPOC Diagram, PDCA, Turtle Diagram, ISO 9001:2015 Quality Management System, ISO 9001 QMS



ISO 9001:2015 Processes



This short video will aid business process owners (BPO), authors, and reviewers when creating, revising, and / or approving Quality Management System (QMS) processes and will also aid document management and configuration management personnel when reviewing QMS processes and aid process evaluators when reviewing process performance, effectiveness, and conformity. As seen in earlier ISO 9001:2015 videos, the definition of process is "activities using resources in order to enable transformation of inputs into value-added outputs". A process differs from a procedure in that the procedure is a specified method of performing an activity or process. One thing to note, while not specifically required by ISO 9001:2015, procedures may be established to ensure consistency and standardization, keeping in mind that once established, procedures must conform to the documented information requirements in the ISO standard clause 7.5. As discussed in previous videos, with the PDCA cycle we can also incorporate opportunities and risks.

A process can be in any format and any medium. This can be on paper, computer screen, audio, visual or both, may be interactive, dynamic, or static, must include adequate identification and description, reviewed and approved for suitability and adequacy, be available where and when needed. It must have adequate internal controls and it must be protected, stored, and preserved. A process must include a process objective, known as the intended. A process requires inputs and expected outputs and must have operation and control criteria as well as mechanisms for monitoring measuring established performance indicators. A process must include responsibilities and authorities, identify material resources and human resources, and identify the competencies required in performing the work.

The organization should also address risks and opportunities related to the process and improve the process. Processes must also include an evaluation method for the objective (intended results). When evaluating the objective, ISO 9001:2015 requires the competency of the persons performing the work to be evaluated. Adequate controls must also be used during times of process changes.

I hope this information is of benefit in understanding the requirements of ISO 9001:2015 Quality Management System processes.

Warren Alford
Cybersecurity and Quality Management

ISO 9001:2015 Processes Video by Warren Alford

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